Terms and Conditions

In this Terms and Conditions, unless the context requires different interpretation, the terms below have the following meanings:

1. Bobopod/Bobocabin - means the location of the Bobopod/Bobocabin according to the reservation;
2. Room (“Pod/Cabin”) - means the Bobobox room where the Guest Stays in the form of Pod or Cabin;
3. Quiet Hours - means quiet hours, where guests are encouraged to maintain calm and comfort in the pods area;
4. Guest - means You as a User of this Site and/or Application either using the Service or ordering the Service for other parties on the Site and/or Application;
5. Staying Guest - means anyone who stay as confirmed by the Bobobox booking;
6. Legally Binding Contracts - Bobobox will endeavor to provide accommodation services at the same rate for Pod/Cabin that have been selected by Guests or other Pod/Cabin in the same area. If there are conditions where Bobobox cannot fulfill its obligations, then the payment which have been paid will be returned to the Guest
7. No Show - is a condition where the Guest does not arrive at the hotel on the arrival date without prior notification to Bobobox;
8. Tarif - is the price that must be paid by the Guest for the provision of the Room and (if any) other facilities offered by Bobobox.

YOUR ACCOUNT/USER

Each Guest who will place an order for the Service is required to have an Account on the Bobobox Site and/or Application or have legal access to the use of the Account. Your account can only be used by yourself and cannot be transferred to another person for any reason. We reserve the right to refuse to facilitate the process of ordering services on the Site and/or Application if We know with sufficient reason to suspect that there is a transfer of Your Account to another party.

The security of the confidentiality of your Account on the Site and Application, without exception, is entirely your personal responsibility as the Account owner. All losses and risks that occur as a result of your negligence in maintaining security and confidentiality as described, are at your own risk.

In such case as stated above, We reserve the right to treat any use or order entered on your Site and/or Application as a valid request from You.

REPORTING REGARDING ACCOUNT ABUSE

Account without your knowledge and consent. We will coordinate to take actions that We deem necessary and We can take on the use without such consent. Account without your knowledge and consent. We will coordinate to take actions that We deem necessary and We can take on the use without such consent.

BOOKING AND PAYMENT

The act of downloading the App is free of any cost (free of charge). Services on the Bobobox Site and/or Applications have fees that are regulated separately. We may change or update fees from time to time. We may charge prices and/or fees of a certain amount as payment for the use of the Application that may be collected by Us as Service Providers and/or Our authorized partners.

When placing an order through the Site and/or Application, You are required to carry out a series of registration processes in accordance with the data requested and required for You to be able to use the Service. You are required to have a valid identity card (KTP/SIM) and be at least 18 years old to have an Account or make room reservations. If we receive Your order request, our system will display the status of Your order only through the application.

If we receive Your order request, our system will display the status of Your order only through the application.
All Service orders are required to be paid in full at the time of Order.

You can increase the duration of Your stay as long as the availability of the Service is still there.

BOOKING FOR OTHER PARTIES

All Guests who will stay at Bobopod/Bobocabin must show their identity in accordance with the personal data listed as a Booker on the Bobobox  Site and/or Application.In the event that You want to make a room reservation for another party, then all of these Terms and Conditions will still apply to You as the owner of the Account and Staying Guest, therefore You are obliged to guarantee or inform about these Terms and Conditions to the party You will order Bobobox Services.

SPECIAL REQUEST

You can place an order for the Service for a group with a minimum number of orders determined and decided by Us. In this case, You can submit the required information to the Bobobox Commercial Executive.

The rate, promotions, and other forms of special offers can be seen on the Bobobox Site and/or Application with a nominal amount determined by Our system in accordance with the pricing conditions applied for the choice of service time you have submitted. All rates listed on the Site and Application are in Rupiah (Rp).

PROMOTION AND/OR ADVERTISING

Bobobox has the right to use information in the form of contact numbers, emails, and other relevant data related to promotion or advertising needs. This promotion and advertising aims to provide the latest information about Bobobox and related to special offers on the Bobobox Service. Advertising activities can be carried out both digitally and non-digitally in the form of illustrations, news, articles, animations, videos, photos, music and other forms that are considered good.

Content published by Bobobox is the right or property of Bobobox, therefore it is not allowed to duplicate, monetize, or other actions that can benefit the User and harm the originality of the content. All forms of violations related to the unauthorized use of Bobobox content entitles Bobobox to take certain necessary actions and to the extent permitted under applicable laws and regulations.

Bobobox has the right to appoint other third parties in the implementation or execution of such advertising activities including digital advertising services (digital ads- Facebook, Google, Tiktok, and others).

PAYMENT METHOD

The payment methods that You can use to place an order for Services on our Site and Applications are the following options (which may change from time to time with further updates):

1. Credit Card (Visa, Mastercard, JCB, Amex)
2. E-Money (Gopay, Ovo, LinkAja, ShopeePay, Dana);
3. Virtual Account (BCA, Mandiri, BNI, Permata)

COSTS

Each Price listed on the Site and/or Application is only available under certain conditions and the price may change depending on the availability of the order, the duration of the order and/or the quota. Prices available may include additional taxes and fees that arise not from using Our Services.

You agree that You are responsible for double-checking the total cost You have to pay for the Service (as stated on the order sheet provided, as well as other terms).Any additional fees caused by using a credit card or interbank fees charged for shipping fees will be charged to the User. We reserve the right to provide notifications or reminders to You in the event of a lack of payment.

CANCELLATION AND SCHEDULE CHANGES

By making a Service order or reservation through the Site and/or Application, You accept and agree to the applicable Terms and Conditions, including those relating to the policy on booking cancellations.

All payments for orders are non-refundable because Bobobox cannot serve cancellations or re-schedule orders, therefore please ensure and check the details of the order before making payment.

Cancellations of orders can only be made if due to regulations set by the government and/or applicable law, sudden damage that occurs at the Bobopod/Bobocabin (such as: system error, fallen tree) as well as the occurrence of pandemic conditions (such as: Guests suspected of or affected by Covid- 19/Corona Virus), and therefore a refund will be made ("Refund") from the total Price You must pay at the time of booking minus the Administration Fees incurred for the transaction, or relocate the location of the Bobopod/Bobocabin to the nearest location (“Relocation”). Refunds will be given by money by following the Terms and Conditions which will be notified periodically to You. Refunds will be made within a period of no later than 14 (fourteen) Business Days from the date we received the cancellation request.

Relocation can be carried out by moving to the nearest Bobopod or Bobocabin branch, or to another hotel with the same price.

Bobobox reserves the right to cancel an order without a refund if you are found to have violated these Terms and Conditions at the time of placing an order. If there is an error in the date, room type and location of stay due to negligence or the occurrence of a double booking when making a booking by You, Bobobox cannot make a refund or change the schedule and location of the reservation.

You are fully aware that for any payment transfers made beyond the specified time limit, inaccurate payment amounts, payments that are not made through the official payment method under these Terms and Conditions will result in the cancellation of the order. Thus, We are not obligated to issue e- tickets, e-Vouchers or other transactions for the aborted bookings.

For transactions and/or bookings made through Online Travel Agent ("OTA"), all administrative problems related to bookings and cancellations are made through the OTA.

You as a guest staying or the party You help to order Bobopod Services on this Site and/or Application (“Staying Guest”), must comply with the Rules set by Bobopod, as follows:

1. Staying Guests are required to adhere to quiet hours from 21:00 to 07:00 the next day so that other Staying Guests can maintain peace and comfort at the Bobopod.
2. Visitors from Staying Guests are only allowed to enter the lobby area and are not allowed to enter the Pods/Cabin area.
3. Pods/Cabin for all Bobobox Products cannot be occupied beyond the specified capacity :
   1. For Bobopod :
      1. Single Pods for 1 person;
      2. Double Pods for 2 adults + 1 child under the age of 10;
   2. For Boboliving :
      1. Pods for 1 person;
   3. For Bobocabin :
      1. Standard and Deluxe Cabin for 2 persons;
      2. Executive Cabin for 4 Persons; and
      3. Premier Cabin for 4 Persons.
4. Staying Guests are prohibited from bringing pets and food/fruit that smells sharp/piercing like durian into the stay area.
5. Staying Guests are prohibited from gambling, making disturbing noises, carrying liquor and drugs and committing other unlawful acts while in the Bobopod/Bobocabin area.
6. Staying Guests are not allowed to bring cooking utensils for use in Bobopod/Bobocabin area.
7. The Staying Guests in the Bobopod are required to maintain the cleanliness of the room area and dispose of garbage in the place provided.
   1. If the stains left on the items mentioned above are stains that cannot be cleaned even through special washing, the fines that will be imposed are as follows:
      1. Rp. 500,000 for Double Pods duvet cover;
      2. Rp. 300,000 for a Single Pod duvet cover;
      3. Rp. 250,000 for blankets in Double Pods;
      4. Rp. 200,000 for blankets in Single Pod;
      5. Rp. 150,000 for towels;
      6. Rp. 50,000 for pillowcases;
      7. Rp. 200,000 for Double Pods sheets;
      8. Rp. 150,000 for Single Pod sheets.
   2. If the guests broke the Bobopod property, make noise and do not maintain calm in the Lodging area, the fines that will be imposed are as follows :
      1. Rp. 200.000 for breaking mirror;
      2. Rp. 2.000.000 for damage and/or wreck Bpad;
      3. Rp. 300.000 for Furniture Pods / Communal;
      4. Rp. 200.000 for Over Capacity in the Pods;
      5. Rp. 1.000.000 for the smokes from Vape or smoke;
      6. Rp.50.000 if using footwear that is not a Bobobox slipper;
      7. Rp 50.000 if eating heavy meals in the Pods;
      8. Rp 250.000 if make some noise;
      9. Rp 500.000 for wetting on the bed
      10. Rp 1.000.000 for enter the staff area;
      11. Rp 1.000.000 for entering a non-gender toilet;
      12. Rp 50.000 for braking the cutleries;
      13. Rp 2.000.000 for damage the microwave;
      14. Rp. 500,000 for using high power electronic devices;
      15. Rp. 500,000 for roller blind damage.
8. For guests staying at Bobocabin, they are required to take care of the property of the inn, maintain cleanliness and dispose of trash in the space provided.
   1. If there is damage and/or heavy stains (which require special treatment) which are caused by the negligence of the Guest, the Guest will be fined with the following conditions:
      1. Rp 50.000 for Pillow Case;
      2. Rp1.000.000 for Bed Sheet;
      3. Rp250.000 for Duvet Cover / Blanket;
      4. Rp500.000 for Mattras Protector;
      5. Rp 350.000 for Stains or Wet Mattresses
      6. Rp100.000 for Towel;
      7. Rp1.000.000 for the Smokes from Vape or Smoke inside Cabin.
   2. If there is damage to Bobocabin's Property caused by the Guest's negligence, the Guest will be fined with the following conditions:
      1. Rp 200.000 for breaking mirror;
      2. Rp350.000 for breaking hairdryer;
      3. Rp 300.000 for breaking kettle jug;
      4. Rp.1.000.000 for Over Capacity guest in the Pods
      5. Rp 100.000 for Tea Cup and Saucer;
      6. Rp 50.000 for Tea Spoon;
      7. Rp 50.000 for Tray;
      8. Rp 500.000 for roller blind;
      9. Rp 2.400.000 for damage/breaking the Bpad;
      10. Rp 2.200.000 for Dehumidifier;
      11. Rp13.000.000 for Smart Window.
9. Guest under the age of 18 are not allowed to stay without being accompanied by parents and/or adults who can be proven by an identity card.
10. Guests are not allowed to smoke in the pods or Cabin, corridors, or areas marked with a “No Smoking” sign, except in designated areas. Violation of this provision will be subject to a fine of IDR 1,000,000.
11. Fines for damage to linen in pods or Cabin (bed sheet, mattress protector, pillow case, bath towel) are based on the amount of the fine that has been determined by Bobobox.
12. Check-in time is 14:00 and check-out time is 12:00. Requests for early check- in can be granted at no additional fee, if the room is already available. Guests are charged an Additional Fee in case of late check-out with details:
    1. 50% of the room rate for late check out within 12.00 – 13.00; and
    2. 100% for late check out after 13.00.
13. Damage or loss of belongings in common areas (communal, toilets, etc.), in Rooms (Pods/Cabin) and Bobobox’s facilities is the full responsibility of the Staying Guest. Bobobox is not responsible for damage or loss of belongings.
14. The services provided by Bobopod/Bobocabin do not include the provision of vehicle parking spaces, therefore all problems that arise related to vehicle parking, including damage or loss of vehicles and goods that are on or in the vehicle are not the responsibility of Bobobox
15. Bobobox does not provide luggage or any items storage services. Thus, if the Guest at his own risk continues to leave the luggage or goods to Bobobox, then any loss or damage to the luggage or goods is not the responsibility of Bobobox
16. Guests are required to keep locker keys. Loss of locker keys will be subject to a fine of Rp.50,000 per key.
17. Bobobox has the right to enter pods/rooms at any time to take actions related to care, security, guest and property safety, and other purposes that do not conflict with the laws and regulations in force of the Republic of Indonesia.
18. Guests are prohibited from displaying themselves in public that depict nudity, sexual exploitation, and others while in the public area of Bobopod/Bobocabin, in accordance with Law No. 44 of 2008 on Pornography.
19. Every guest is required to defecate and/or urinate using the sanitation facilities (e.g., toilet bowl) provided inside Bobopod/Bobocabin
20. Guests are required to adhere to all the applicable rules within Bobopod/Bobocabin and utilize all available facilities (e.g., toilet, prayer room, and others) in accordance with the gender specified on their identification card.
21. The staff on duty at the Bobopod/Bobocabin location have the right to refuse entry or request guests who have already entered to leave the hotel without providing a refund or compensation if they do not adhere to the applicable accommodation rules
22. Guests are prohibited from taking actions that contradict the prevailing legal and social norms.
23. Bobobox has the right to install CCTV at location points that are legally possible to maintain the security, order and comfort of Staying Guests and hence everything recorded on CCTV belongs to Bobobox and has the right to be used properly which does not conflict with the applicable laws and regulations.
24. Staying Guests must comply with the provisions set by the government regarding the COVID-19 prevention health protocol during the New Normal period that applies in the Bobobox environment.

Bobobox provides a Reward program in the form of Bobopoint that will be given to Guests both when registering for the first time on the Bobobox Site and/or Application, when booking a Room or under other conditions according to Bobobox's policy with reference to the following conditions:

1. Bobopoint given will be in the form of points, where 1 point is worth Rp. 1,- (one Rupiah);
2. Every Guest who has finished staying at Bobobox is entitled to receive a Bobopoint, the amount of which will be determined from time to time by Bobobox, unless the order is made using a Bobopoint, the Guest will no longer receive a Bobopoint on the reservation;
3. All Bobopoint will expire at the end of each year;
4. The Bobopoint that is entitled to be used for every order is a minimum of 5,000 points and a maximum of 100,000 points with multiple usage every 5,000 points;
5. Bobopoint cannot be converted into cash.

If the Guest does not fulfill both these Terms and Conditions as well as the Special Provisions and Other Provisions as stipulated in the use of this Service or intentionally performs an action that violates the provisions above, the Guest will be declared to have committed a violation and therefore Bobobox has the right to take certain actions that are considered necessary and appropriate for the violation.

Based on applicable law, Bobobox is only responsible for loss or damage to goods suffered by the Guest if it is caused by the negligence of Bobobox's employees or sub- contractors.

Apart from the foregoing, Bobobox is not responsible for any accidents, indirect loss or damage that may be suffered by the Guest, including, but not limited to, loss of income, loss of business, loss of profit, loss of opportunity, loss of desired savings, loss of data, or lose pleasure.

Bobobox will not share Guest data with any party and for any reason, without the consent of the Guest concerned.

Neither party from Bobobox nor the Guest can be held accountable by the other party in the event that they are unable to fulfill their obligations as a result of an event of coercive circumstances. Force Majeure is any cause that is reasonably beyond the control of the Parties and affects the ability of the Parties to carry out their obligations under this Agreement, including but not limited to, natural disasters, pandemics, labor demonstrations, fires, government negligence, war, military operations, riots or terrorism. It has been expressly agreed that force majeure will delay the fulfillment of the obligations of each party and therefore each party must bear the burden of the costs arising therefrom. Events that are considered force majeure are those generally recognized by Indonesian court jurisprudence. If the force majeure lasts more than thirty (30) days, then these Terms and Conditions can be terminated by either party without the right to ask for compensation.

All forms of questions, complaints and reports on Our Services or Our employees, You can contact Us through Our customer service at +6282119007791, by e-mail to Our e-mail address as follows: help@bobobox.com or via Live Chat listed on the Bobobox Site page. Our Customer Service operates Monday-Friday (08.00 - 17.00).

The Bobobox Site and/or Application may contain or refer to trademarks, patents, industrial designs, copyrighted materials, trade secrets, technologies, products, processes, or other proprietary rights of Bobobox and/or other parties. No licenses or rights in any patent trademarks, industrial designs, copyrighted materials, trade secrets, technologies, products, processes, or other proprietary rights of Bobobox and/or other parties are granted or transferred to You. Any form of abuse of Intellectual Property Rights will be legally processed.

The confidentiality of Your Personal Information is of utmost importance to Us. We will always provide reasonable and maximum security efforts to protect and secure all of Uour Personal Information that we collect both through the application and Our site, from access, collection, use or disclosure by unauthorized persons and from processing that is contrary to the law, accidental loss, destruction and damage that is not in accordance with the law. All Personal Information that we collect will be protected and kept confidential, in accordance with applicable legal provisions. The provisions regarding this confidentiality will be regulated in a special provision regarding the Privacy Policy as separately and binding on the Guest and Bobobox.

Every activity of using social media that is carried out by You/Guest in the form of photos or videos related to the experience while at Bobobox or related to services from Bobobox would like to pay attention to several things as follows:

1. The creation of social media content must be carried out with due regard to the comfort of Guests or other visitors;
2. The creation of social media content must be carried out while complying with the rules and regulations imposed by Bobobox and while maintaining the good name of Bobobox;
3. The creation of social media content must not contain SARA, pornography, crime, discrimination and things that violate applicable legal and social norms.

Bobobox has the right to use the results of Your/Guest's use of social media activities for marketing activities (except for marketing activities in the context of promotion or advertising as further described in these Terms and Conditions).

We may review and amend these Terms and Conditions at Our sole discretion to ensure that these Terms and Conditions are consistent with our future developments, and/or changes in legal or regulatory requirements from time to time. You agree that such changes will supersede the previous Terms and Conditions and are retroactive. If We decide to change these Terms and Conditions, We will notify You of such changes via a general notice published on the Application and/or Site, or otherwise to Your e-mail address listed in Your account.

You agree that it is your responsibility to review these Terms and Conditions regularly, and that YOUR USE OF OUR SERVICES AFTER THE EFFECTIVE DATE ANY CHANGES TO THESE TERMS AND CONDITIONS CONSTITUTE YOUR AGREEING TO THESE TERMS AND CONDITIONS AND ANY CHANGES THEREOF.

These Terms and Conditions will continue to apply to those of You who use our services and are registered as account owners on the Bobobox Site and/or Application. In the event that the Guest wishes to terminate his rights and obligations under these Terms and Conditions, the Guest may apply for Account deletion to Us. For the record, You are required to re-register when You want to use our Service again.

You can delete your registered account on the Bobobox App as long as You are not staying, no scheduled stay, and no payment.

After the account is successfully deleted, You will lose all benefits that were previously in your account including your Bobopoint, will be "0" (zero). Your deleted account can be reactivated within 30 (thirty) days from the date of account deletion by contacting Customer Service. However, if within 30 (thirty) days the Account is not reactivated, then all your personal data will be permanently deleted.

You can register for a new Account by using the same email or mobile number on the deleted account but You will not get the Bobopoint in the previous account that has been deleted.

1. The Guest guarantees that the information and documents provided to Bobobox are official, original, valid, valid information and documents and any information contained in the document is true, in accordance with the actual situation and is not a fabrication or deception or a lie and in accordance with applicable laws or regulations.
2. Guest hereby and in the future release Bobobox from all claims, demands or claims from anyone that is not directly related to the use of these Terms and Conditions.
3. All policies, special provisions and other documents made based on or in connection with these Terms and Conditions, are an integral and inseparable part of these Terms and Conditions (including but not limited to the Privacy Policy and Special Provisions regarding Covid-19 or Corona Virus).
4. These Terms and Conditions are binding and made for the benefit of the Guest and the recipient and/or their respective substitutes, but with the stipulation that the Guest may not transfer any rights arising out of or relating to these Terms and Conditions to any third party, without the prior written consent of Bobobox.
5. These Terms and Conditions are made in 2 languages, Indonesian and English. In the event of a dispute over the interpretation of the terms or the results of the translation, the provisions in Indonesian shall prevail.

These Terms and Conditions (including any non-contractual rights and obligations) will be governed by, and construed in accordance with the laws of Indonesia.
Any dispute, controversy, process or claim between the Parties relating to these Terms and Conditions (including non-contractual rights and obligations) will be within the jurisdiction of the courts of the Republic of Indonesia.