YOUR ACCOUNT/USER

Each Guest who will place an order for the Service is required to have an Account on the Bobobox Site and/or Application or have legal access to the use of the Account. Your account can only be used by yourself and cannot be transferred to another person for any reason. We reserve the right to refuse to facilitate the process of ordering services on the Site and/or Application if We know with sufficient reason to suspect that there is a transfer of Your Account to another party.

The security of the confidentiality of your Account on the Site and Application, without exception, is entirely your personal responsibility as the Account owner. All losses and risks that occur as a result of your negligence in maintaining security and confidentiality as described, are at your own risk.

In such case as stated above, We reserve the right to treat any use or order entered on your Site and/or Application as a valid request from You.

REPORTING REGARDING ACCOUNT ABUSE

Account without your knowledge and consent. We will coordinate to take actions that We deem necessary and We can take on the use without such consent. Account without your knowledge and consent. We will coordinate to take actions that We deem necessary and We can take on the use without such consent.

BOOKING AND PAYMENT

The act of downloading the App is free of any cost (free of charge). Services on the Bobobox Site and/or Applications have fees that are regulated separately. We may change or update fees from time to time. We may charge prices and/or fees of a certain amount as payment for the use of the Application that may be collected by Us as Service Providers and/or Our authorized partners.

When placing an order through the Site and/or Application, You are required to carry out a series of registration processes in accordance with the data requested and required for You to be able to use the Service. You are required to have a valid identity card (KTP/SIM) and be at least 18 years old to have an Account or make room reservations. If we receive Your order request, our system will display the status of Your order only through the application.

If we receive Your order request, our system will display the status of Your order only through the application.
All Service orders are required to be paid in full at the time of Order.

You can increase the duration of Your stay as long as the availability of the Service is still there.

BOOKING FOR OTHER PARTIES

All Guests who will stay at Bobopod/Bobocabin must show their identity in accordance with the personal data listed as a Booker on the Bobobox Site and/or Application.In the event that You want to make a room reservation for another party, then all of these Terms and Conditions will still apply to You as the owner of the Account and Staying Guest, therefore You are obliged to guarantee or inform about these Terms and Conditions to the party You will order Bobobox Services.

SPECIAL REQUEST

You can place an order for the Service for a group with a minimum number of orders determined and decided by Us. In this case, You can submit the required information to the Bobobox Commercial Executive.

The rate, promotions, and other forms of special offers can be seen on the Bobobox Site and/or Application with a nominal amount determined by Our system in accordance with the pricing conditions applied for the choice of service time you have submitted. All rates listed on the Site and Application are in Rupiah (Rp).

PROMOTION AND/OR ADVERTISING

Bobobox has the right to use information in the form of contact numbers, emails, and other relevant data related to promotion or advertising needs. This promotion and advertising aims to provide the latest information about Bobobox and related to special offers on the Bobobox Service. Advertising activities can be carried out both digitally and non-digitally in the form of illustrations, news, articles, animations, videos, photos, music and other forms that are considered good.

Content published by Bobobox is the right or property of Bobobox, therefore it is not allowed to duplicate, monetize, or other actions that can benefit the User and harm the originality of the content. All forms of violations related to the unauthorized use of Bobobox content entitles Bobobox to take certain necessary actions and to the extent permitted under applicable laws and regulations.

Bobobox has the right to appoint other third parties in the implementation or execution of such advertising activities including digital advertising services (digital ads- Facebook, Google, Tiktok, and others).

PAYMENT METHOD

The payment methods that You can use to place an order for Services on our Site and Applications are the following options (which may change from time to time with further updates):

Credit Card (Visa, Mastercard, JCB, Amex)
E-Money (Gopay, Ovo, LinkAja, ShopeePay, Dana);
Virtual Account (BCA, Mandiri, BNI, Permata)

COSTS

Each Price listed on the Site and/or Application is only available under certain conditions and the price may change depending on the availability of the order, the duration of the order and/or the quota. Prices available may include additional taxes and fees that arise not from using Our Services.

You agree that You are responsible for double-checking the total cost You have to pay for the Service (as stated on the order sheet provided, as well as other terms).Any additional fees caused by using a credit card or interbank fees charged for shipping fees will be charged to the User. We reserve the right to provide notifications or reminders to You in the event of a lack of payment.

CANCELLATION AND SCHEDULE CHANGES

By making a Service order or reservation through the Site and/or Application, You accept and agree to the applicable Terms and Conditions, including those relating to the policy on booking cancellations.

All payments for orders are non-refundable because Bobobox cannot serve cancellations or re-schedule orders, therefore please ensure and check the details of the order before making payment.

Cancellations of orders can only be made if due to regulations set by the government and/or applicable law, sudden damage that occurs at the Bobopod/Bobocabin (such as: system error, fallen tree) as well as the occurrence of pandemic conditions (such as: Guests suspected of or affected by Covid- 19/Corona Virus), and therefore a refund will be made ("Refund") from the total Price You must pay at the time of booking minus the Administration Fees incurred for the transaction, or relocate the location of the Bobopod/Bobocabin to the nearest location (“Relocation”). Refunds will be given by money by following the Terms and Conditions which will be notified periodically to You. Refunds will be made within a period of no later than 14 (fourteen) Business Days from the date we received the cancellation request.

Relocation can be carried out by moving to the nearest Bobopod or Bobocabin branch, or to another hotel with the same price.

Bobobox reserves the right to cancel an order without a refund if you are found to have violated these Terms and Conditions at the time of placing an order. If there is an error in the date, room type and location of stay due to negligence or the occurrence of a double booking when making a booking by You, Bobobox cannot make a refund or change the schedule and location of the reservation.

You are fully aware that for any payment transfers made beyond the specified time limit, inaccurate payment amounts, payments that are not made through the official payment method under these Terms and Conditions will result in the cancellation of the order. Thus, We are not obligated to issue e- tickets, e-Vouchers or other transactions for the aborted bookings.

For transactions and/or bookings made through Online Travel Agent ("OTA"), all administrative problems related to bookings and cancellations are made through the OTA.

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